Questions clients often ask.
If your question is not here, contact us and we can discuss your requirements.
Do you offer fixed-price accounting services?
Yes. We offer both fixed-price and hourly arrangements. Fixed pricing depends on the agreed scope of work, records available and deadlines, and the fee is agreed before work starts.
Do you offer hourly support?
Our hourly support is available for clients who prefer a flexible arrangement. The rate depends on the scope and complexity of the work.
Which accounting software do you work with?
We work with Xero, QuickBooks, Sage, Dext, FreeAgent, BTC Software, BrightPay, Digita and IRIS.
Do you provide VAT return support?
Yes. We provide VAT return preparation, reconciliation and related support for UK clients.
Can you handle payroll?
Yes. We can support monthly payroll, PAYE, RTI submissions, payslips, workplace pension auto-enrolment and monthly CIS returns.
Do you work with individuals as well as businesses?
Yes. Our services include personal tax and Self Assessment support for individuals and directors, plus MTD for Income Tax support for eligible sole traders and landlords.
How do I get a quote?
Contact us with a brief description of your business and the services you need. We'll discuss the scope and appropriate fee arrangement.
Can you work with our existing accountant or software setup?
Yes. We can work with your existing processes and the software you already use, or discuss a suitable setup if you are changing systems.
Can I use you for only one service?
Yes. You can use Smartcloud for a specific service such as bookkeeping, VAT, payroll, personal tax or company secretarial support, or combine services into an ongoing arrangement.
How quickly can you start?
Start dates depend on the scope of work, the condition of the records and our availability. We will confirm timing before work begins.
What information do you need to provide?
That depends on the service. We will give you a clear list of the records and information needed for the work agreed.
How can I keep up with HMRC updates?
We publish selected HMRC developments on our HMRC Updates page, with links to the relevant GOV.UK guidance. These summaries are for general information and do not replace the full HMRC guidance or advice for your specific circumstances.